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All the TorrentExam ServiceNow CIS-CSM practice questions are real and based on actual ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) exam topics. The web-based ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) practice test is compatible with all operating systems like Mac, IOS, Android, and Windows. Because of its browser-based ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) practice exam, it requires no installation to proceed further. Similarly, Chrome, IE, Firefox, Opera, Safari, and all the major browsers support the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) practice test.

During the certification process, candidates develop proficiency and understanding in customer service management applications and their underlying platform of ServiceNow. Successful candidates are able to manage and configure customer service-related data and functionality, workflows for customer service management, and case management. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification attests to a professional's competency to manage the service process pipeline via ServiceNow customer service management solutions.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q48-Q53):

NEW QUESTION # 48
What are the types of units used to measure entitlements? (Choose two.)

A. Contract
B. Cost
C. Hours
D. Case

Answer: C,D

Explanation:
Entitlements are counted on a per unit basis. The Unit field on the Service Entitlement form defines the unit type, either cases or hours.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-csm-entitlements.html

NEW QUESTION # 49
In the Customer Service Management space what defines the term asset?

A. A specific product instance supported for a customer
B. A physical item
C. A resource that allows a business service
D. A product that a company supports

Answer: A

NEW QUESTION # 50
What are the Forum User Types? (Choose three.)

A. Public
B. Admin
C. Registered
D. Moderator
E. Custom

Answer: A,C,D

Explanation:
Explanation

NEW QUESTION # 51
How are consumers related to households?

A. Household Member table
B. Location table
C. Household field on the Consumer record
D. Consumer are not related to Households

Answer: C

NEW QUESTION # 52
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

A. SharePoint blocks this integration
B. The imported article will have the same category it had in the source knowledge base
C. Imported external articles appear as attachments in ServiceNow
D. Only applications that allow WebDAV connections can be integrated

Answer: B,D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/concept/knowledge-external-content-integration.html

NEW QUESTION # 53
......

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